Connecting Citizens to Government
The ONLY county and municipal payment solution designed to work with your statutes and office policies. This results in fewer refunds, errors, and manual processing of payments.
Your All-in-One Government Payment Solution
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City, County, and State Taxes
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Utilities
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Tags
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Permits & Licensing
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Recreation
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Courts
Introducing
MuniciPay™
Our MuniciPay™ solution provides your tax office the ability to accept secure online payments from individual taxpayers through your website. Using our fully featured shopping cart, taxpayers can locate their parcel(s), add them to their cart, setup automated payments, and submit their payment using credit and debit cards, or eCheck.
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Secure Online Payments for Government Obligations
MuniciPay™ empowers your government office to accept secure online payments from individuals and businesses through your website. Whether taxes, licensing fees, fines, or other government obligations, our fully featured platform enables payors to locate their account, add items to their cart, set up automated payments, and submit payments using credit cards, debit cards, or eCheck.
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Payments from Anywhere, at Any Time
Your payers can make payments 24/7/365 online using their phone, tablet, or computer, by phone using our robust automated toll-free IVR, or in-person at your office using our fast and secure EMV devices. Payments are batched daily, and we’ll produce a perfectly balanced payment file that integrates seamlessly with your government software.
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Competitive Credit Card / eCheck Rates
We offer some of the most competitive rates today thanks to our strong relationships with card brands and processors. Combining these rates with our comprehensive product and user experience delivers the best value for your office and payers.
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Seamless Integration with Autoagent EscrowCloud
MuniciPay™ is the perfect compliment to Autoagent EscrowCloud and will tell your tax payers if their escrow company is planning or has paid their tax bill. It will block second payment attempts by either side to eliminate duplicate payments.
MuniciPay Features
We’ve built one of the most robust payment solutions for your individual citizens. Each of these features can be fully customized or enabled depending on your office’s policies or practices.
Exclusively Autoagent
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FREE to Government No setup, monthly, compliance, processing, chargeback, return, batch, or networking fees.
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Easy Setup / Roll Out Just like EscrowCloud, MuniciPay requires no additional programming or work by your tax office. Simply drop a link on your website and you are up and running!
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Proprietary Payment Rules We'll customize MuniciPay based on your office's practices using our proprietary set of rulesets. This greatly reduces erroneous payments from being made and refunds to issue.
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Interacts with EscrowCloud Escrow companies will see homeowner payments. Homeowner payments will see escrow payments. You'll see fewer refunds.
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24/7/365 Customer Service Our US based customer service team is available around the clock to answer any questions or concerns.
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The Shopping Cart
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Collect Taxes, Fees, Licenses, etc Customize online, in-person, and over the phone payments to your heart's desire. We'll can accept any fee your office collects.
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Service Fee Model Consumers pay the processing costs normally paid by the merchant resulting in $0 operating expenses by your Office.
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Current and/or Prior Year Balances Enable (or disable depending on the time of year) payments for prior or current year taxes. Utilize our proprietary rulesets to ensure you get paid in the order your office prefers.
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Partial or Full Amounts With near real-time balances reported to Autoagent, we can ensure your payer's pay exactly what is owed. If you choose to, we can also accept partial payment on taxes.
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Multi-Item Shopping Cart Reduce your payer fees by allowing them to pay multiple items in a single transaction.
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Advanced Reporting
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Daily Balanced Batch / Payment Files We'll generate daily payment files that work with your tax software and balance to the penny against each deposit.
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Additional Daily Reporting Additional out-of-box reporting is available including by department, by item, and by user.
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Real-Time Transaction Visibility Transactions are visible instantly whether they were made Online, In-Person, or over the Phone.
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Customizable Excel Exporting View, search, and export your real-time transactions to generate fully customizable reports for your office.
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Exportable Payer Lists Easily research your payers or export the list for use in e-mail marketing.
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Payment Options
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All Major Debit & Credit Cards Accept payments from all major debit and credit cards including Visa / Mastercard / Discover & American Express.
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Verified eChecks for Fewer Returns Our Account Verification covers approximately 95% of U.S. banks and reduces the risk of returns by determining if the provided bank account and ABA routing numbers are real and if the account is open and has no negative history tied to it.
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Cash & In-Person Checks Utilize our shopping cart to accept in-person cash and checks. Doing so will generate the proper reporting, auditing, and transaction history throughout our cashiering portal.
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In-Person Payments Process payments in person using our secure EMV card readers. In Person payments support swipe, chip, Apple Pay, Google Pay, and many other payment options.
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$0 Chargeback Fees Unlike most payment providers, we'll absorb any chargeback fees to ensure you truly experience a $0 cost solution.
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Receive Deposits in 2 Days You'll receive your deposits in approximately 2 business days!
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IVR / Phone Payments
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Toll Free Number Receive a dedicated toll-free number that your payers can utilize to make payments over the phone using our powerful IVR system.
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Fully Automated & Customizable Fully customizable and intuitive, your payers can search and pay their bills using their debit, credit, or bank accounts.
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Current and Prior Year Balances Customize the type of payments accepted by phone to allow your payer's to make payment on delinquent, current or delinquent and current bills.
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Custom Payment Amounts Just like with online payments, if you choose to, we can accept custom amounts by IVR. This allows for partial payments, installment payments, etc by your callers.
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Multi-language Support Currently available in English and Spanish, your caller can select their preferred language.
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Additional Features
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Scheduled Payments Your payers can setup their one-time payment to run on a specific date in the future. Our shopping cart will handle all reminders and receipts automatically.
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Recurring Payments Your payers can setup a schedule for recurring payments to occur weekly, every 2 weeks, monthly, every X months, etc. They can even customize the day of the week or month to run their recurring payments.
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Full Automated Payments Your payers can automate the payment of their bills in full. We'll remind them before any transactions occur and automatically send them a receipt upon completion.
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Monthly Automated Payments Your payers can setup monthly installment payments on their bills using our proprietary escrow analysis tool that balances against balances due. They can also setup a custom monthly payment amount if they prefer.
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CMS / Page Editor Easily manage all pages and information on your customer facing payment portal.
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Mailing Address Change Requests Your payers can digitally request billing address changes on their properties through their iPayment's account. Your office can then approve or deny the change all through our beautiful interface.
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eBilling / Notifications Your Payers can subscribe and download up-to-date PDF statements of their tax bills along with check stubs should they prefer to mail a payment to your office. When payments are made, eBills are automatically updated to reflect the current balance.
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FAQ
Frequently Asked Questions
We’ve put together some common questions and answers we get about our MuniciPay solution.
1. What types of payments can you collect?
The answer is simple: Pretty much all bill types such as real estate, mobile home, personal tax, utilities, vehicle registration, permits & licenses, etc.
2. Is MuniciPay customizable?
Yes! We developed MuniciPay to be fully customizable around your Government Office. We’ve setup dozens of proprietary rule-sets that can be configured to match your state or local tax office statutes or to simply customize the appearance to match your branding!
3. What does it cost our Office?
Zero! Competitive service fees are charged to your Payers for utilizing MuniciPay. These get paid directly to Autoagent to eliminate any accounting or balancing issues. Your office will always receive the full bill amount through daily deposits.
Testimonials
What Our Customers Are Saying
We take pride in our platform and customer service and average under one hour response time on all inquiries.
Williams County, OH
Very easy. No issues with payments received... 0 Refunds this year. On Reports: It’s nice to be able to see the progress we’ve made. The communication is great, and we get replies fast.
Licking County, OH
I have poured over the website and feel it is fairly comprehensive and cannot think of anything negative to say about it at this time. I can tell you that I think customer service is FANTASTIC!!!! I love how everyone is so helpful AND personable. At this point in time, I feel like that if I do have a problem with the website in the future, that I can just reach out to anyone of you and mention it in an email.... I’m Aokay with everything right now.
Paulding, OH
We are very pleased with our experience with Autoagent! Autoagent was easy to use. Very user friendly. Everyone was very helpful. Thank you.
Jefferson County, OH
Exceed Expectations. Love using Autoagent for our banks and mortgage companies.
Auglaize County, OH
We had only 1 refund that would have pertained to Autoagent and that is because CoreLogic had picked up a wrong parcel and paid it.
Champaign County, OH
Very user friendly... I believe we had a total of 6 refunds to process. We averaged between 10-15 in past years. Support was excellent. Thank you very much.
Defiance County, OH
Very easy. Worked wonderfully! No issues at all... didn’t need to interact with any payers on AA. I think we have not had any (refunds) this year!!! We are very happy using Autoagent. We could not even believe how smooth and easy this process would be, until we saw it really happening. Thank you!
Huron County, OH
Extremely easy to use. No issues with any of the payments received...1 refund ... Love the Autoagent reports feature, so easy to use.
Knox County, OH
Very Easy. No issues with the payments we received. Always very helpful when I needed assistance. Thanks again for making the collection of CoreLogic and Lereta go smoothly.
Licking County, OH
“I have poured over the website and feel it is fairly comprehensive and cannot think of anything negative to say about it at this time. I can tell you that I think customer service is FANTASTIC!!!! I love how everyone is so helpful AND personable. At this point in time, I feel like that if I do have a problem with the website in the future, that I can just reach out to anyone of you and mention it in an email.... I’m A-okay with everything right now."
Knox County, TN
Knox County is very satisfied and happy (All 3 years). Thanks for everything you do for us.
Williams County, OH
Very easy. No issues with payments received... 0 Refunds this year. On Reports: It’s nice to be able to see the progress we’ve made. The communication is great, and we get replies fast.
Licking County, OH
I have poured over the website and feel it is fairly comprehensive and cannot think of anything negative to say about it at this time. I can tell you that I think customer service is FANTASTIC!!!! I love how everyone is so helpful AND personable. At this point in time, I feel like that if I do have a problem with the website in the future, that I can just reach out to anyone of you and mention it in an email.... I’m Aokay with everything right now.
Yuma County, CO
Very Easy. Yes, the number of refunds we had was much lower than in the past. We did have refunds on a couple of properties, but that was due to the delay in processing. When we first received our file and ran a trial, we would have had no refunds to issue.
Paulding, OH
We are very pleased with our experience with Autoagent! Autoagent was easy to use. Very user friendly. Everyone was very helpful. Thank you.
Jefferson County, OH
Exceed Expectations. Love using Autoagent for our banks and mortgage companies.
Sedgwick, KS
Thank you for your hard work! We are very happy with our system and the hard work Autoagent puts into making tax time smooth.
Jefferson, AL
This was a great addition to our process. We appreciate everything.
Cumberland County, NC
Autoagent reduced our refunds dramatically.
Watauga County, NC
Everything was smooth and efficient! Thank you!
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