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What Our Customers Are Saying
We take pride in our platform and customer service and average under one hour response time on all inquiries.
Davis County, UTAs you can imagine, we, like other counties in Utah and elsewhere, are very busy with tax payments. I just wanted to reach out and express "THANK YOU" to all at Autoagent. This has been a very good year for us and Autoagent has been helpful in reducing our workload. SPECIFICALLY, with Corelogic, the process was wonderful! We processed over 36,000 parcels; $84.9MM total amount AND ONLY HAD 21 REFUNDS! That is amazing to me, considering two or three years ago before we used Autoagent we had hundreds of refunds. Thanks again to all of you.
Williams County, OHVery easy. No issues with payments received... 0 Refunds this year. On Reports: It’s nice to be able to see the progress we’ve made. The communication is great, and we get replies fast.
Paulding, OHWe are very pleased with our experience with Autoagent! Autoagent was easy to use. Very user friendly. Everyone was very helpful. Thank you.
Lake County, ILI have to say the service at Autoagent is excellent, thanks again!
Henderson County, NCExtremely Easy. I rarely login due to the automated FTP service and the notifications sent to monitor our daily data refresh and payments. We experienced an issue with payments due to OUR changing parcel number format during the payment season. Autoagent staff was extremely helpful in helping identify the issue and working with Henderson County and Lenders to supply make up payments. Having been our second year with Autoagent, I can still remember having a lot of refunds without Autoagent. Now our refunds are nearly none. Our total refund count was less than 20 across all payments. All of these were due to taxpayer payments within 1 or 2 days.
King County, WA"My favorite vendor that costs me nothing."
Yuma County, COVery Easy. Yes, the number of refunds we had was much lower than in the past. We did have refunds on a couple of properties, but that was due to the delay in processing. When we first received our file and ran a trial, we would have had no refunds to issue.
Summit County, COAfter our first experience with Autoagent, I wanted to pass on to you that once we got ‘up to speed’ it was a very seamless and smooth process. We definitely had fewer refunds to send.
Elbert County, COI am extremely happy with my experience with Autoagent. It is a quick and an easy processing tool! All the staff I've worked with are wonderful!!!
Licking County, OHI have poured over the website and feel it is fairly comprehensive and cannot think of anything negative to say about it at this time. I can tell you that I think customer service is FANTASTIC!!!! I love how everyone is so helpful AND personable. At this point in time, I feel like that if I do have a problem with the website in the future, that I can just reach out to anyone of you and mention it in an email.... I’m Aokay with everything right now.