Client Services Specialist
Location: Remote
Job Type: Full-Time
Company: Autoagent Data Solutions
About Autoagent Data Solutions
Autoagent Data Solutions is a leading provider of innovative technology solutions designed to streamline billing data reporting, payments, and processing for local governments and their payers. Our cloud-based platform simplifies property tax payments and enables secure online and in-person transactions for various local government services.
Job Summary
Autoagent Data Solutions is seeking a Client Services Specialist to provide exceptional support to our customers by assisting with inquiries, troubleshooting issues, and ensuring a seamless user experience with our platform. This role requires excellent communication skills, problem-solving abilities, and a strong customer-focused mindset. The ideal candidate will work closely with internal teams to address customer needs and contribute to process improvements. If you are passionate about delivering top-notch customer service and enjoy working in a dynamic, tech-driven environment, we’d love to hear from you!
Key Responsibilities
- Assist customers with onboarding, troubleshooting, and ongoing support for Autoagent’s platform.
- Educate clients on best practices and features to maximize their use of the system.
- Collaborate with internal teams, including Onboarding and Tech to resolve issues and improve customer experience.
- Maintain accurate records of customer interactions and resolutions in the ticketing system.
- Identify and escalate complex issues as needed to ensure timely resolution.
- Gather customer feedback to help drive product and service improvements.
- Support training initiatives and documentation efforts to enhance client understanding.
Qualifications & Skills
- Bachelor’s degree in Business, Communications, or a related field preferred.
- 1-3 years of experience in customer service, client support, or a related role.
- Strong problem-solving and critical-thinking abilities.
- Excellent verbal and written communication skills.
- Proficiency in CRM tools, ticketing systems, and Microsoft Office Suite.
- Ability to multitask and handle inquiries efficiently in a fast-paced environment.
- Strong interpersonal skills and a customer-centric approach.
- Experience in SaaS or technology-driven customer support is a plus.
Benefits
- Competitive salary
- Health, dental, and vision insurance
- 401(k) with company matching
- 100% remote work
- Professional development and growth opportunities
Submit your resume and cover letter to: careers@autoagent.com
Testimonials
What Our Customers Are Saying
We take pride in our platform and customer service and average under one hour response time on all inquiries.
Knox County, TN
Knox County is very satisfied and happy (All 3 years). Thanks for everything you do for us.
Williams County, OH
Very easy. No issues with payments received... 0 Refunds this year. On Reports: It’s nice to be able to see the progress we’ve made. The communication is great, and we get replies fast.
Licking County, OH
I have poured over the website and feel it is fairly comprehensive and cannot think of anything negative to say about it at this time. I can tell you that I think customer service is FANTASTIC!!!! I love how everyone is so helpful AND personable. At this point in time, I feel like that if I do have a problem with the website in the future, that I can just reach out to anyone of you and mention it in an email.... I’m Aokay with everything right now.
Yuma County, CO
Very Easy. Yes, the number of refunds we had was much lower than in the past. We did have refunds on a couple of properties, but that was due to the delay in processing. When we first received our file and ran a trial, we would have had no refunds to issue.
Paulding, OH
We are very pleased with our experience with Autoagent! Autoagent was easy to use. Very user friendly. Everyone was very helpful. Thank you.
Jefferson County, OH
Exceed Expectations. Love using Autoagent for our banks and mortgage companies.
Sedgwick, KS
Thank you for your hard work! We are very happy with our system and the hard work Autoagent puts into making tax time smooth.
Jefferson, AL
This was a great addition to our process. We appreciate everything.
Cumberland County, NC
Autoagent reduced our refunds dramatically.
Watauga County, NC
Everything was smooth and efficient! Thank you!