Detect Owner Changes

If you have AutoPay enabled, Autoagent will intelligently detect  items with a change in ownership to remind your office and your payer to possibly adjust their AutoPay and reduce erroneous payments.

IVR Improvements

We’ve improved our phone payment system to provide more detailed information to your Payers, more payment options, and even accept partial amounts!

• Alpha-Numeric Parcel IDs: Our IVR was previously limited to numeric parcel IDs – but not anymore! We’ve upgraded our search capability to support alpha numeric IDs and accurately return available results to your Caller.
• Accept Custom Payment Amounts: If you choose to, you payer’s can now pay a custom amount against their balance over IVR.
• Additional Miscellaneous Payments: Our recent IVR updates now include the ability to accept payments for any item or bill that your Office is responsible for collecting. For example, collect payment on bills such as Permitting, Utility, or Sewer by having the Caller to input a bill or reference number.
• Multi-language Support: We are testing and rolling out our Spanish IVR solution. Your Caller will be presented language options at the beginning of their call. Additional languages will be made available shortly!